There is a restaurant chain in Charlotte, NC that has been passing their credit card fees on to the servers. One bartender paid out around $600 in a year and finally quit. He had worked for them for six years.
We placed a call to the people who administer the regulations for Visa/Master Card. Not only is this unethical, it is against the law. We also spoke with the District Attorney to make sure where things stand.
The Servers Alliance is in the process of drafting a letter to the ownership group requesting that they stop what they are doing, refund all the money they have taken from their valued servers and never do it again. If they don’t comply, let’s just say it is not going to be very pretty.
Matter of fact, we also found out about another restaurant right here in good old Nashville, TN. Stay tuned …
Servers in restaurants are the unsung heroes. They arrive a few hours before you do, polish silver, polish glasses, set the tables, make sure that everything is done right for your experience, cut lemons and limes, roll napkins with silverware in them, fill your glass, they are at your beckoned call, take your order, bus your table, serve you coffee and make your experience delightful, all for a measly $2.13 an hour. They are over worked, mistreated by management, taken advantage of, cussed, disrespected, yelled at, whistled at, embarrassed, harassed, hit on, groped, crapped on all for a measly $2.13 an hour. Then you have the campers who sit at the table sipping water for two hours, who are rude and demanding, and ugly to these wonderful people we call servers who work for a measly $2.13 an hour. Don’t get me wrong, there are some bad and awful servers. They could care less about you. For the most part, servers have been extraordinary people who have families, they are seeking higher education, and they are smart, intuitive, funny, engaging and downright likeable. There is an organization that is trying to change things for the better for these wonderful people we call servers. It is called the Servers Alliance.